Konstantinos Christodoulakis

With 24 years of experience in IT Governance, Enterprise Architecture, Project Management, Service Management, and Digital Transformation, I've led international projects for top financial, banking, and telecommunications firms. My extensive expertise is backed by certifications in PM², PM²-Agile, ITIL, PRINCE2, Agile SCRUM, TOGAF 9, COBIT 5, and ServiceNow.
Recently, I earned the Certified Knowledge Manager (CKM) certification, enhancing my ability to lead knowledge management initiatives. I excel in Agile development, IT governance, and web application design, fostering collaborative environments and ensuring precise execution of projects within budget and timelines. Let's explore how strategic vision and innovation can drive success.

What I Do

Portfolio & Program Management

Portfolio & Program Management

Managing decisions about investment mix and policy, matching investments to objectives, asset allocation for individuals and institutions, and balancing risk against performance.

IT Service Management

IT Service Management

Adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

Enterprise Architecture

Proactively and holistically leading enterprise responses to disruptive forces by identifying and analysing the execution of change toward desired business vision and outcomes.

Project Management

Project Management

Initiating, Planning, Executing, Monitor, Controlling, and Closing the work of a team to achieve specific goals and meet specific success criteria at the specified time.

Contract Management

Contract Management

Managing the contract creation, execution, and analysis to maximize operational and financial performance at an organization, all while reducing financial risk.

Knowledge Management

Knowledge Management

Capturing, managing, and sharing information within an organisation to enhance collaboration, innovation, and performance​.

Testimonials

Resume

23 Years of Experience

Experience

November 2020 - now
Single Resolution Board

Senior Project Management Specialist

Temporary Agent

Key responsibilities:
- Executing Contract Management and follow-up of IT contracts
- Issuing and checking financial documentation
- Assisting in budget forecasting and follow-up
- Planning meetings, drafting minutes, and following-up actions in the area of IT project management
- Following-up procedures and deliverables in the area of IT project management
- Following-up and adjusting work plans for IT
- Assisting the IT management team with resource allocation
- Assisting the IT management team with IT project risk and issues
- Assisting in planning and monitoring costs, risk, and KPIs
- Supporting communication and coordination between stakeholders
- Carrying out any other tasks requested by line management in the interest of the service.

June 2017 - October 2020
Single Resolution Board via Unisys and ATOS

Project Manager | Solution Architect

IT Consultant

Key responsibilities:
- Manage the implementation of information systems to meet identified business needs, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales, and quality;
- Give proposals for project strategies, planning, the definition of tasks and deliverables, review of project deliverables, quality control, risk analysis and management, status reports, problem reporting and management systems, follow up and organization;
- Guide the team in charge of project activities and review their deliverables;
- Participate in functional working groups and progress meetings;
- Estimate costs, timescales and resource requirements for the successful completion of each project to agreed terms of reference;
- Prepare and maintain project and quality plans and tracks activities against the plan, provide regular and accurate reports.

December 2012 - May 2017
National Bank of Greece Group | IT Governance Division

IT Governance Officer

Permanent Agent

Key responsibilities:
- Project Management on IT Governance Projects;
- Participating in the IT Budgeting and Contract Management;
- Participating in the IT Architecture Group (6 members);
- Create and develop plans supported by a business case to deliver targets for Services Transformation including the forecasts and reports associated with these plans;
- Manage the IT policies, procedures, and Governance frameworks and make sure that they are followed and up to date. Conduct annual reviews with the policy/processes owners;
- Develop, manage and enhance the IT Governance framework, road map & governing processes;
- Research, recommend, manage and participate in implementing any required IT standards, controls, or policies and procedures;
- Identify gaps in the effectiveness of the implemented IT controls, and identify opportunities for enhancements and innovation;
- Participate in any project-related work to address Technology compliance as mandated.

February 2009 - November 2012
National Bank of Greece Group of Companies

IT Project Manager | Scrum Master | Solution Architect

IT Consultant

Key responsibilities:
- Lead and organise application services according to the different focus streams, processes, industry standards, and best practices;
- Own technical authority on application build, ensure definition and realisation of technical designs according to solution definitions and standards;
- Build and manage agile pools of internal and external expertise to manage the supply chain and operations applications and projects at optimum capability and costs;
- Collaborate closely with other departments and external Service Providers (4 multicultural companies) in the execution of tasks;
- Monitor and report completion of tasks/activities to the Program Steering Committee and ensure on-time and quality delivery.

November 2008 - May 2017
concept+

Principal Business Consultant on Digital Transformation | Founder

CEO

Key responsibilities:
- Lead and develop concept+, a Scrum Agile Team responsible for providing services around the emerging and transformational technologies of Cloud, Mobility, and Social media;
- Build and Deliver capability around enterprise business transformation leveraging digital technologies and solutions–across industries and customer segments;
- Define POVs and concepts around digital technologies for various industries, determine market requirements, create solution documents, and carrying out digital practice development;
- Deliver Digital Transformation strategies for clients and lead concept+ teams or work with teams to understand client needs and deliver effective strategies, roadmaps, and transformation in various channels and solutions (mobile applications on iOS and Android platforms, web applications, web services integrations, and Social Media applications);
- Continuously improve digital service processes to ensure they are performing at their highest potential and making improvements, both technical and usability.

November 2006 - January 2009
PostScriptum

CTO

IT Consultant

Key responsibilities:
- Lead and develop an internal IT team (of 10 people) by setting individual targets according to the departmental mission, IT strategy, and business needs;
- Coordinate, guide and challenge the members of the team according to their duties;
- Initiate and support internal improvement activities;
- Accountable for resource planning based on the demand-driven by different focus streams;
- Improve the planning and resource allocation process;
- Manage 3rd parties providers for out-sourced applications;
- Leading a consortium of 5 companies, providing IT Services for the Clients);
- Coordinate a team of 10 freelancer consultants from 6 different countries, who worked as External Service Providers for the Company.

September 2003 – October 2006
cosmoONE

B2B Systems Integration Technical Manager | Project Manager

Permanent Agent

Key responsibilities:
- Business Development and Project Management on cosmoONE reqMonitor solution (J2EE Web Application for Monitoring and Controlling the whole procedures of Procurement Contracts - Department of Supplying Chain Management of Hellenic Telecommunications Organization;
- Project Manager on the Implementation of the Contracts Management Application and the integration with the Commerce One B2B Platform and external Oracle Procurement modules;
- Lead and organize application services according to the different focus streams, processes, industry standards, and best practices;
- Own technical authority on application build, ensure definition and realisation of technical designs according to solution definitions and standards;
- Collaborate closely with other departments and 3rd parties in the execution of tasks;
- Monitor and report completion of tasks/ activities and ensure on-time and quality delivery.

December 2000 – August 2003
cosmoONE

B2B Systems Integration Technical Manager

Permanent Agent

Key achievements:
- Technical Analysis and Design on B2B Integration Projects of Hellenic Telecommunications Organization Group of Companies: integrations between cosmoONE Procurement applications and legacy Oracle ERP Systems. Leading a team of 8 people;
- Technical Supervisory in all Integration Projects of the company with the use of SOAP/WebServices/BizTalk Services/xCBL/OAG;
- Installation, implementation, migration and operational support in all Procurement Projects of the company, using Commerce One procurement solutions (BuySite, EBD and COP).

Education

October 1995 - September 1997
EL.KE.PA. (Greek Productivity Center)

Software Engineer | Educational Program «Software Engineer I & II»

- Computer science;
- Computer information and control systems Computer science;
- Software engineering (programming);
- Communications;
- Information systems Technology;
- Information technology.

January 1989 - June 1995
National Technical University of Athens | School of Mechanical Engineering

Mechanical Engineering

(Production Management, Management Study, Operations Research Study)
Studies
- Design, Programming and Control of Operational Systems;
- Operational Research;
- Manufacturing;
- Quality Assurance and TQC (Total Quality Control);
- Finance and Marketing;
- Technical Services and Ergonomy.

September 1982 - June 1988
1st Lyceum of Kifissia

Secondary education (giving access to higher education)

1st Lyceum of Kifissia, Athens - Greece.
Graduated with Honors.

Business Skills

Project Management

95%

Program & Portfolio Management

90%

Contract Management

85%

Web Development

90%

IT Service Management

80%

IT Governance

80%

Enterprise Architecture

70%

Mobile Development

70%

UX Design

80%

Tools & Technologies

SharePoint

95%

JIRA & Confluence

90%

Drupal

90%

Project Server

90%

WordPress

90%

ServiceNow

90%

Microsoft SQL Server

80%

Social skills and competences

Empathy

90%

Verbal and Written Communication

80%

Creating Listening

90%

Cooperation

95%

Nonverbal Communication

90%

Certifications

Certifications

Training & Certifications

2024

Knowledge Management Institution

KMI Certified Knowledge Manager

Certification: KMI Certified Knowledge Manager
Link to badge

Earners of this cetification have mastered proven Knowledge Management methods and techniques for improved Knowledge-sharing across the enterprise and teams.
CKM Graduates demonstrate the ability to lead KM initiatives, from strategic to tactical applications. CKM Graduates improve organisational knowledge flow by leading effective knowledge capture and transfer methods and improving employee adoption and engagement.

2023

European Commission

PM²-Agile Certified

Certification: PM²-Agile Certification
License number: A-341

PM C1 – PM² Essentials
PM C4 – Managing Requirements and Stakeholders
PM A1 – PM²-Agile Essentials
PM A2 – PM²-Agile in Practice - Team, Tools & Techniques
PM A CE Exam - PM²-Agile Certified Exam

2022

European Commission

PM² @ EC Certified Practitioner

Certification: PM² Practitioner
License number: P-86

PM P1 – Applied Project Management
PM P2 – The People Side of Project Management
PM P3 – Managing Organisational Change in Projects
PM PCE Exam - PM² @ EC Practitioner: Case Assessment

2021

PM² Alliance

PM² Advanced Certification

Certification: PM² Advanced
License number: CERPM20200417792320210524

PM P1 - Applied Project Management
PM P2 - The people side of Project Management
PM P3 - Managing Organisational Change in Projects

2020

PEOPLECERT

ITIL® Practitioner for Service Management

Certification: AXELOS
License number: GR772004775KC

CSI (Continual Service Improvement)
Organisational Change Management
Communication
Measurement and Metrics

2020

PM² Alliance

PM² Essentials Certification

Certification: PM² Essentials
License number: CERPM2020041777923-M

PM2 Essentials
PM2 In Practice
Managing Risks
Managing Requirements & Stakeholders

2020

University of Helsinki

Elements of AI

Certification: University of Helsinki
Elements of AI Course

The Elements of AI is a series of online courses created by the University of Helsinki, on the following topics:
AI problem solving
Real world AI
Machine Learning
Neural Networks
Implication of AI

2019

University of Nicosia

Digital Currencies

Certification: University of Nicosia
Blockchain timestamped certificate

The Massive Open Online Course (MOOC) provides an introductory understanding of decentralized digital currencies, such as Bitcoin and blockchains (distributed ledger technology). The course is structured around four general topics: theoretical introduction to digital currencies (history, decentralized consensus, technical overview of Bitcoin, alternative uses of the blockchain), financial and regulatory implications of digital currencies, innovation & future development.

2019

Business Training SA / NV

TOGAF 9 Foundation

Certification: Open Group
License: 135247

2018

European Commission

PM2 @ EC Certified

Certification: PM2
License: C - 0 733

PM C1 - PM2 Essentials
PM C2 - PM2 In Practice
PM C3 - Managing Risks
PM C4 - Managing Requirements & Stakeholders

2018

Business Training SA / NV

Management Of Risk (MoR) Foundation

Management of Risk (M_o_R) is a route map for risk management. It can help organizations identify, assess and control risks and put in place effective frameworks for making informed decisions.

2016

SCRUMstudy

Agile Expert Certified (AEC®)

Certification: SCRUMstudy
License: 551044

2016

SCRUMstudy

Scrum Product Owner Certified (SPOC®)

Certification: SCRUMstudy
License: 550966

2014

SCRUMstudy

Scrum Master Certified (SMC®)

Certification: SCRUMstudy
License: 60063

2014

SCRUMstudy

Scrum Developer Certified (SDC®)

Certification: SCRUMstudy
License: 59439

2014

ServiceNow

ServiceNow Certified Implementation Specialist

Certification: ServiceNow
License: 0300160

2014

ServiceNow

ServiceNow Certified System Administrator

Certification: ServiceNow
License: 01002068

2014

Quint Group | EPAEON

ISO 22301 Foundation

Certification: PECB
License: PECB-BCMSF-100219

2013

Quint Group | EPAEON

PRINCE2® Practitioner in Project Management

Certification: APMG-International
License 14725-751936

2013

Quint Group | EPAEON

IT Governance Foundation based on COBIT® 5.0

Certification: ISACA
License 02366352-01-YD3D

2013

PEOPLECERT

ITIL® Foundation for Service Management

Certification: APMG-International
License GR750064631KC

2010

Microsoft Hellas

Microsoft Certified Professional

Managing Projects and Portfolios on Microsoft Project Server (EPM) and SharePoint Server.

2006

PMI

PMP Certification Training Course

PMP Certification Training Course - Project Management Institute Greece section.

2001

Commerce ONE

Commerce ONE | Platform Training

Supply Chain Management, Financing, Regulatory Approvals, Contract Management, Billing and Payment using Commerce ONE B2B Platform.

1997

ITEC | Microsoft

MCSE | MCSD

Microsoft Certified Solution Developer (MCSD) & Microsoft Certified Specialist (MCP) Training Program.

Portfolio

Indicative Portfolio of my works
The Hellinikon | Website

The Hellinikon | Website

Web Development
National Bank of Greece Historical Archive | Website

National Bank of Greece Historical Archive | Website

Project Management, Web Development
Soya Hellas | Website

Soya Hellas | Website

Web Development
Sifnos House | Website

Sifnos House | Website

Web Development
Yannis Kontos | Website

Yannis Kontos | Website

Project Management, Web Development
Pneumonology.com | Website

Pneumonology.com | Website

Web Development
Open The Black Boxes | Website

Open The Black Boxes | Website

Web Development
Danae Stratou | Website

Danae Stratou | Website

UX Design, Web Development
WIND News | Intranet

WIND News | Intranet

UX Design, Web Development
ANAX Photos | Website

ANAX Photos | Website

UX Design, Web Development
MEIHUNT | Website

MEIHUNT | Website

UX Design, Web Development
Villa Grande Crete | Website

Villa Grande Crete | Website

UX Design, Web Development
Ioakimidis textiles | Website

Ioakimidis textiles | Website

Web Development
SARMED | Website

SARMED | Website

UX Design, Web Development
Canuto Kallan | Website

Canuto Kallan | Website

UX Design, Web Development
GEM Architects | Website

GEM Architects | Website

Web Development
Nena Kevorkian | Website

Nena Kevorkian | Website

UX Design, Web Development
BreastCare by REA Maternity | Website

BreastCare by REA Maternity | Website

UX Design, Web Development
Hellas EAP | Website

Hellas EAP | Website

Web Development
Iatrika News | Website

Iatrika News | Website

UX Design, Web Development
BPC | Website

BPC | Website

Web Development
Xenodohos | Website

Xenodohos | Website

UX Design, Web Development
Giorgos Kypreos | Website

Giorgos Kypreos | Website

UX Design, Web Development
VITAL Space | Website

VITAL Space | Website

UX Design, Web Development
National Gallery of Greece website and applications

National Gallery of Greece website and applications

Mobile Development, Project Management
Enterprise Project Management application

Enterprise Project Management application

Contract Management, IT Governance, IT Service Management, Program & Portfolio Management, Project Management
Quality Testing & Defects Management application

Quality Testing & Defects Management application

IT Service Management, Project Management
BuySite | B2B Procurement Service

BuySite | B2B Procurement Service

IT Service Management, Project Management

Contact

Contact me

Wezembeek-Oppem, Flanders, Belgium

con@digital-pl.us

Project Manager

How Can I Help You?